When a new resident or Tenant moves in to your community or association it is important to make them feel "at home". Here are just a few ideas to help them get settled and feel as though your neighborhood was the right choice for them:

Small Tokens

Fresh flowers or a basket of fruit are inexpensive gifts that help you make a great first impression. There is no better way to say "welcome home".

Welcome Packet

Create a welcome packet that contains items such as a map of your community, local things to do, a directory of services (think cable, phone and internet providers), and your most recent newsletter.

Personal Touch

Within the first week, stop by to visit your new resident and ensure that all is in working order. Find out if they have any maintenance needs, concerns, or general comments about their move-in experience. This is a great way to obtain timely feedback and adjust your approach for the next resident.

Ongoing Customer Service

Throughout the year, consider hosting quarterly meet-ups, and contests, or sending surveys (with an opportunity to earn prizes!) to your residents. This is a great way to stay "in the know" about their experience and will help you quickly become a property of choice for many!

At JLA Real Estate Group we believe in working hard to help you "build community". If you need fresh ideas for bringing your community together, please contact us.  951-784-0999

Would you like a copy of our HOA Diagnostic which will help us understand how to manage your Homeowner's Association? Please contact us at help@jlareg.com or visit www.jlareg.com.